1. After contacting us to confirm the dates are available, and answer any specific questions you might have, you send us 50% on booking to reserve your dates. Payment is normally via bank transfer in Euros to our bank in Chamonix.
2. We will send you a booking form to fill in, and confirm our terms and conditions. The booking is then confirmed and we send you a receipt.
3. The balance is due a calendar month before your holiday, and we then send you an information pack with full directions and maps, arrival details, information about the chalet and surrounding area etc etc.
4. Just before your holiday we send you a text with the important details (e.g. key safe combination), so you have everything you need in your phone, plus some useful phone numbers. We also take the security deposit at this time, via bank card
5.We usually have a brief welcome meeting, where we can answer any questions you might have.
6.Key return is very straightforward, just leave them in the key safe and have a safe trip home!
7.We return your security deposit within 24 hours of your departure.